Legal
Privacy Policy
How ZooBank handles personal data and cookies used on the platform.
ZooBank Tech ยท CNPJ: XXXXXX (provisional)
Version dated 26 September 2026
1. About this notice
This document describes data handling on the ZooBank website and system. The company identification above is provisional.
2. Responsibilities
The ZooBank team manages accounts and support. Clinics are responsible for the purposes and legitimacy of owner records they enter.
3. Account details
Registration requests name, email, phone and password. Passwords are stored as cryptographic hashes, not readable text.
4. Clinic details
An account may contain clinic identification, address, phone, plan and registration details.
5. Owners and animals
The system records owner contacts, animal details, screenings and collections for clinic management.
6. Contact messages
Name, email, optional phone, topic and message are recorded in a restricted administrative area for support.
7. Technical data
Sessions may record IP address and browser. Diagnostic tools record errors and technical context; events may include signed-in account identification.
8. Purposes
Data supports authentication, account operation, record management, support, security and error investigation.
9. Legal grounds
The applicable basis depends on purpose: service performance, legal obligations, exercise of rights or other grounds under the LGPD. Specific consent will be requested where necessary.
10. Session cookies
Cookies maintain authentication and protect navigation. Blocking them may prevent account access.
11. External resources
The site uses Google fonts and file delivery resources. These providers receive technical data needed for browser requests.
12. Service providers
Hosting, email delivery and diagnostics may involve providers such as DigitalOcean, Mailtrap, Bugsnag and New Relic, depending on environment configuration.
13. International transfers
Infrastructure services may process data outside Brazil. Applicable mechanisms must comply with the LGPD and ANPD rules.
14. Epidemiological map
The literature layer contains no account data. Member clinical records are not automatically published or used as public statistics.
15. Retention
Data is retained for operations, support and applicable obligations. Deletion requests are assessed against those purposes and any retention duties.
16. Security
Access is restricted by authentication and permissions. No system eliminates all risk; protect your credentials and report concerns.
17. Your rights
You may request confirmation, access, correction, sharing information and, where applicable, deletion, portability, objection or withdrawal of consent.
18. How to request
Use the contact form with the Privacy and personal data topic. We may need to verify your identity before responding. You may also contact the ANPD.
19. Updates
The version and date identify the notice currently shown on this page. Material changes should be communicated to affected users.